Rachel Friebel is the Volunteer Administrator at Lutheran Community Care SA/NT (http://www.lccare.org.au). Friebel oversees volunteer management practices across the organisation and works with staff to ensure that volunteers are supported in their roles. As part of a short-term innovation project, Friebel has been involved in investigating the model of micro-volunteering and its applicability in the Australian volunteering sector. She recently presented at the 2016 National Volunteering Conference in Canberra, Australia, and is involved in the development of an Australian micro-volunteering brokerage website called Instant Impact (https://www.facebook.com/InstantImpactAus/?fref=ts).