Jackie Norris is Executive Director of Metro Volunteers!, metropolitan-Denver's expert resource on volunteerism and training. She is also Past President of the Association for Volunteer Administration, an international professional association for managers of volunteer programs.
Jackie was appointed in January of 1994 by Governor Romer to the Colorado State Commission on National and Community Service, and served as Chair of the Commission from 1996-1998. She was reappointed to the Commission by Governor Owens in December 1999. She recently completed a term as Volunteer Chair of the Mountain West Regional Committee, American Red Cross, and as a member of the Board of Directors of the Colorado Women's Hall of Fame.
Jackie spent 23 years with the American Red Cross in a variety of positions, including Director of Volunteers, Deputy Chapter Manager, and Deputy Regional Officer for the Mountain West Region. She began her career as a Red Cross recreation worker in South Vietnam in 1967-68.
Jackie has spoken at local seminars as well as national conferences on a variety of topics such as volunteer/staff relationships, basic volunteer management, recruitment and retention, future trends for volunteerism, and volunteer recognition, among others. She recently provided training in volunteer management for Red Cross staff and volunteers in Germany and Okinawa.