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Trends and Issues

Everything I Learned about Volunteer Management, I Learned After I Left It

Do you ever feel like you’re treading water in this vast volunteer management ocean? Struggling against perceptions of what you do that simply don’t match the reality? As Meridian Swift writes, “I know I did. It took getting out and drying off to uncover what was missing in my volunteer management career.”

In this e-Volunteerism feature, well-known volunteer expert Swift reviews how leaving the profession helped her gain new perspectives and insights into volunteer management, and helped Swift see that what she really needed, metaphorically speaking,  was a “boat. . . a sturdy foundation that would keep me from treading water.” As Swift writes:

“I began to look at it in a different light. What could have made volunteer management more respected? I dove into researching everything from HR trends, to systems and project management, to ecological symbiosis. Research made me realize that it is we, the volunteer managers, who must control the perception of volunteer management. . . So let’s pull ourselves out of the water and build a boat that lifts high the volunteerism sail.”

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Skills Based Volunteering: A Strategic Opportunity in Corporate Engagement

Much that’s been said about the motivations and outcomes of skills based volunteering (SBV) has been written from the corporation’s perspective. We know less about what motivates or what it takes to engage a SBV program from a nonprofit point of view.

In this e-Volunteerism feature, authors from NC State University and the Southeastern Council of Foundations examine the experience of one nonprofit as they expand their already robust volunteer program to incorporate skills based volunteerism. Their findings examine how SBV is perceived from different organizational levels, and the benefits and pitfalls of engaging such initiatives. Using a case study with 20 interviews from multiple stakeholder groups, the authors also discuss the coordination and resources it takes to implement a successful SBV program. This important feature provides insight into capacity considerations for any organization interested in implementing a SBV program.

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It Takes a Village to Raise a Child . . . But not Everyone can be the Blacksmith

With a nod to e-Volunteerism’s co-founder and volunteer management expert, the late Susan J. Ellis, Rob Jackson and Erin R. Spink use this Points of View to present a provocative and much-debated topic: What really makes someone a skilled and effective volunteer engagement professional who can train colleagues to work well with volunteers? The authors review many false assumptions about volunteer engagement in the workplace, while providing this insight: “While it’s important to recognize that everyone plays a role, it’s a fallacy to think everyone in the village brings the same skills or has the same focus. . . We forget that to our own detriment.”

In other words: It takes a village to raise a child, but not everyone can be the blacksmith. Jackson and Spink challenge readers to voice their opinions about this issue and join the debate.

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The Volunteer Engagement Cha-Cha

Two steps forward, one step back. . . In this Points of View article called "The Volunteer Engagement Cha-Cha,"  Erin R. Spink and Rob Jackson ask some questions that every volunteer engagement professional will want answered about professional associations. Namely, what is the current and future state of our various professional associations? Why should we care? And what should we do about it?

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To Blog or Not to Blog: Making the Case for Writing

Should volunteer professionals expect to be paid for publishing and presenting? Or is there value in blogging and writing about volunteer management in order to share knowledge with peers in the field?

In this Voices, co-editor Allyson Drinnon explores these questions. She taps into the expertise of e-Volunteerism’s own Rob Jackson, a steadfast proponent of writing to expand the profession who shares they four key reasons he writes and why other volunteer professionals should, too. Drinnon also includes her own thoughts on the subject, with additional comments and insights from volunteer management expert Meridian Swift. 

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The Wisdom of Seth

Why did the Volunteer Manager and Marketer walk into a bar together? To discuss Seth Godin's blogs of course! 

In this Points of View, Rob Jackson and Erin R. Spink consider the “wisdom of Seth” – namely, Seth Godin, a Hall of Fame marketer, author of several best-selling books, and a hugely popular daily blog writer about marketing who also happens to be one of Jackson’s and Spink’s favourite thinkers and sources of inspiration. As they dissect a few of this internationally famous marketing blog posts, Jackson and Spink identify different perspectives, thoughts,  and ideas that Volunteer Engagement professionals should consider, and explore those unexpected  pearls of wisdom gained by reading the work of thought leaders from totally different fields. Granted, not all of Godin’s blog posts can be applied to Volunteer Engagement work, but many of them highlight core truths that speak broadly to working with people, understanding them and their motivations, and striving towards simple and effective ways of working. And as Jackson and Spink remind us, these are things that all professionals can aspire to and be inspired by. 

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Does Household Internet Access Make a Difference in Inclusive Volunteer Recruitment?

With more and more volunteer recruitment done online, it is important to take a step back and look at who has or doesn’t have the opportunity to volunteer as a result of not having household Internet access. Has digital access changed the demographics of who is being asked to volunteer or to serve in leadership positions such as on a board? In this issue’s Research to Practice, Laurie Mook reviews a study on the influence of household Internet access on formal and informal volunteering. The results confirm that “volunteer recruitment may not always be an inclusive process” and that nonprofits have a role in bridging this digital divide.

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S#%& Words We Need To Stop Saying: Words and Phrases to Erase from the Lexicon of Volunteer Management

In this Points of View, Erin R. Spink and Rob Jackson share their thoughts on the words and phrases that no longer serve the volunteer engagement profession – and, they argue, could actually hurt us. They also present and review new ways to communicate about the volunteer management field. Beyond the simplistic and basic, they argue that a committed and consistent change in the language used by leaders of volunteers could be transformative for us all.

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Honey, a Robot Stole My Volunteers!

With technological advances growing at an ever-frantic pace, questions and concerns have been raised about the intersection of technology and volunteers. Are technological advances such as robotics, artificial intelligence, drones, and computers likely to displace many volunteer professions? Will these advances potentially leave millions out of traditional work roles? And what of voluntary roles? Is it likely that robots and other technology might eventually replace many volunteer roles? And is this a good thing or not?

In this feature, Andy Fryar, e-Volunteerism’s intrepid manuscripts developer who knows a thing or two about technology, explores answers to all of these questions, reviewing possible implications for both the volunteer and paid workforces. If a robot is primed to steal your volunteers, Fryar will let you know.

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Why Do Volunteer Resource Managers Leave and What Can be Done?

Laurie Mook

Volunteer resource managers leave their jobs at a rate of almost double that of the nonprofit sector in general (Ertas, 2018). Turnover of volunteer resource managers is a significant issue due to the wide-reaching direct and indirect economic and social consequences for nonprofit organizations and for the profession. 

In this issue’s Research to Practice, Laurie Mook reviews a study that explores the turnover intentions of 465 volunteer resource managers in service organizations across the U.S. Over a third were considering leaving their organization within the next year, and a good percentage were planning on leaving the volunteer resource management career altogether. The study considers workplace factors and personal characteristics, and provides insight into the primary reasons for turnover as well factors that deter turnover. Implications for organizations and the profession are also covered.

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