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Engage Library

Feature Articles

Our feature articles are sourced from practitioners around the globe and seek to encourage new thinking, highlight innovative practice and stimulate debate in the world of effective volunteer engagement.

With apologies to Sesame Street and its well-known song lyrics, “One of these things (is not like the others)” applies to the world of volunteer management, too. Consider organizational constructs like boards, councils, committees, and advisory groups. When it comes to your…
January 2017
A concept that spreads the love through volunteering? Good deeds and dating in a single package? In this e-Volunteerism feature, volunteer-manager-turned-entrepreneur Hannah Whitehead describes her efforts to innovate against all odds—and yes, she brings Cupid along for the…
January 2017
In this e-Volunteerism feature, author Jill Jukes from the March of Dimes Canada’s Western Region argues that it’s time to update how organizations plan and prepare for volunteer involvement. Taking a close look at what she calls the traditional “Volunteer Engagement Cycle,”…
January 2017
Virtual and remote activities are becoming more prevalent in the landscape of volunteer opportunities. However, most of the information or resources for volunteer managers continue to focus mainly on volunteering done on-site, alongside paid staff.   In this feature article,…
October 2016
It all began when people with intellectual disability told us they wanted their own friends: friends who were not part of their own family or paid to spend time with them. At IHC we listened, and that premise became the foundation that IHC Volunteer Friendship Programme is…
October 2016
The world is evolving and volunteers with it. Today’s volunteers have diverse lifestyles, preferences, and needs that must be accounted for when volunteer managers develop volunteer roles and fine-tune their personal leadership approaches. That said, one thing remains…
October 2016
Voluntas is a pilot project underway in New South Wales, Australia, that aims to test whether early intervention when conflict begins among volunteers can lessen the burden of destructive conflict. The pilot uses the services of volunteer facilitators trained in mediation to…
July 2016
Lutheran Community Care SA/NT (LCC) is an Australian community services organization that utilizes a formal model of volunteering. In response to changing trends in volunteering and the desire of new volunteers for more flexibility, the organization has experimented…
July 2016
Inquiry-based interpretation is a growing educational trend in zoos across the country.  But training zoo docents to become familiar and comfortable with this practice can prove challenging. It is critical to use existing research to develop an inquiry-focused training module…
July 2016
Barwon Health, the largest and most comprehensive regional health services in Australia, concluded several years ago that its 1,000 volunteers were ready and able to improve the health of their community. So in February 2014, the health service implemented a Volunteer…
April 2016
As every volunteer manager knows, your mission is BIG! It takes a lot of creativity, funding, and work from staff and dedicated volunteers to accomplish. But what happens when those very volunteers detract from your efforts instead of supporting them? Are some volunteers in a…
April 2016
Volunteers are the backbone of our communities, a fact that we all appreciate every day on the job while coordinating and managing volunteer programs. This article is about one volunteer manager’s successful experience helping a valued community member with special needs…
April 2016
Those who manage, lead, or work alongside volunteers often give advice to their teams, and may be surprised and perhaps frustrated when it's not acted upon. This can happen both in situations where volunteers have a lot of independence and authority to act on their own, but…
October 2002